Privacy Policy

1. Introduction

Lead Ingest ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect personal information when you use our website and services.

2. Who we are

Lead Ingest is a UK-based B2B software company providing lead generation and outreach automation tools for sales development teams. For the purposes of applicable data protection law, Lead Ingest is the data controller of your personal information.

3. What data we collect

We may collect and process the following categories of personal data:

• Account information: name, email address, company name, job title, and password when you register for an account.
• Usage data: information about how you use our platform, including log data, device information, and activity within the application.
• Communications: records of correspondence with us, including support requests and feedback.
• Lead data: business contact information (names, email addresses, job titles, LinkedIn profiles) that you upload or that we source on your behalf as part of our service.
• Payment information: billing address and payment method details, processed securely by our payment provider.

4. How we use your data

We use your personal data for the following purposes:

• To provide, operate and maintain our services
• To authenticate your identity and manage your account
• To process payments and manage subscriptions
• To communicate with you about your account, updates, and support
• To improve our platform and develop new features
• To comply with legal obligations and enforce our terms
• To send marketing communications (with your consent, which you can withdraw at any time)

5. Legal basis for processing

Under UK and EU data protection law, we process your personal data on the following legal bases:

• Performance of a contract: processing necessary to provide our services to you
• Legitimate interests: improving our services, preventing fraud, and ensuring network security
• Legal obligation: compliance with applicable laws and regulations
• Consent: where you have explicitly agreed, such as for marketing communications

6. Data sharing and third parties

We do not sell your personal data. We may share your data with:

• Service providers: cloud hosting, payment processing, analytics, and customer support tools that help us operate our business
• Integration partners: third-party platforms you choose to connect (e.g., email providers, CRM systems, LinkedIn)
• Legal authorities: when required by law or to protect our rights

All third-party providers are subject to strict data protection obligations and appropriate safeguards.

7. International data transfers

We primarily store and process data within the United Kingdom and European Economic Area (EEA). Where we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK Information Commissioner.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption in transit and at rest, access controls, regular security assessments, and staff training.

9. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymise it.

10. Your rights

Under applicable data protection law, you have the following rights:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data in certain circumstances
• Restriction: request that we limit the processing of your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@lead-ingest.com. We will respond within one month of receiving your request.

11. Cookies and tracking

We use cookies and similar technologies to operate our website, analyse usage, and personalise content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

12. Children's privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: privacy@lead-ingest.com
Address: Lead Ingest Ltd, United Kingdom